Branch, bank worker ratio in Cyprus among the highest in euro area, ECB says

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By Stelios Orphanides

Cyprus last year, had the lowest ratio of population per bank branch and the second lowest ratio of population per bank employ after Luxembourg, figures which may reflect the scope for more consolidation within the banking system, the European Central Bank (ECB) said.

In an interview, an economist said that while introducing technology could help reduce branches and workers, and ultimately save costs, they are reluctant to do so as Cypriot customers are less enthusiastic about being serviced by machines than other European consumers.

While the ratio of population per branch almost doubled from 852 in 2008 to 1,568 last year, it is still well below the euro area average of 2,278, the ECB said in its Report on Financial Structures on its website. The third lowest is that of Spain with 1,613 followed by France with 1,794 persons per branch. The highest ratio is Estonia with a ratio of 13,292 inhabitants per branch, followed by the Netherlands and Latvia with 10,173 and 7,512 respectively.

Further, the number of inhabitants per bank worker stood at 80 last year, against 22 in Luxembourg where bank workers manage five times as many assets than their Cypriot colleagues, the ECB data showed. In fact, Cypriot bank workers managed last year on average €8.1m, the fifth lowest amount in assets per employee in the euro area, only beating their colleagues in the three Baltic republics, Slovakia and Slovenia. On average, a bank worker in the euro area manages €15.2m almost twice as much as a Cypriot banker.

In addition, Cyprus had the fourth lowest ratio of inhabitants per credit institution last year, 15,798 compared to 67,341 in the euro area, which partly reflects the operation of a large number of – meanwhile merged- cooperative credit companies, the ECB data show. In 2008, Cyprus’s population per credit institution ratio was 4,826.

The number of independent co-ops stood at 98 in 2008, before it they were reduced to merely 18, all operating under the umbrella of the Cooperative Central Bank, which was renamed earlier this year to Cyprus Cooperative Bank. Currently, there are nine domestic banks operating in Cyprus, three subsidiaries from EU banks, two subsidiaries of non-EU banks, seven branches of an equal number of EU banks, 15 branches of non-EU banks and two representative offices of two banks, according to the Central Bank of Cyprus. The Cypriot banks include also the legacy Cyprus Popular Bank which is currently in resolution, and the branch of Tanzania’s FBME Bank which lost its licence two years ago.

Economist and banker Marios Clerides, who holds a seat on the board of directors of Ancoria Bank, the youngest Cypriot lender, said that the ECB figures do not necessarily allow comparisons as they, in the case of Cyprus, also include the number of workers, branches and banks dedicated to servicing the bank customers from abroad transacting via the Cypriot banking system. The business volume generated by this type of operations is not included in the banks’ balance sheet, hence the comparably lower assets per worker ratio, he continued.

In addition, the data also reflects that receiving anonymous service from a bank worker “is not in the nature of Cypriot bank customers,” he said. “There is a social explanation behind that. They prefer face-to-face interaction with bank workers, hence the large number of bank workers and branches”.

Clerides who stepped down as the Co-op’s top executive in 2015 after serving earlier at Hellenic Bank added that switching to electronic banking could come at a cost in the form of “customer loyalty and customer information” for some Cypriot lenders, especially in the case of older clients, less familiar with technology.

He also said that banks could benefit from a gradual phasing out of cheque payments in favour of electronic payments which could help reduce their size and overheads. “There’s nothing more diabolical than cheque clearing,” he said adding that the procedures involved are labour-intensive and costly.

“But it’s not just because banks are conservative, it’s that customers are conservative as well,” he said.

Clerides, who was commenting in his private capacity, said that a possible consolidation of the banking system through mergers may not necessarily allow the consumer to benefit from possible efficiency gains, as these could be offset by reduced competition. In addition, he added, the experience of the past showed that bank mergers in Cyprus sparked cultural clashes among staffers.

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About Author

Stelios Orphanides is a journalist at CyprusBusinessMail.com. To contact Stelios Orphanides: [email protected]

  • SuzieQ

    So why do I stand in a long queue most times I visit?

    • almostbroke

      Because in most banks , not only in Cyprus , it’s for someone from the myriad of staff , farting about with bits of paper , ‘ in the back ‘to come out and occupy the extra teller counters , to reduce the queue, banks as a rule think they are doing you a favour by being there and customer service is the last thing on their mind !!!

  • 24houranalyst

    The point was made in comments in that article: customers here prefer face-to-face contact over electronic/online/telephone banking.
    Unlike those in some other European countries, they visit their branches. So whereas there’s seldom a long queue at a UK bank branch (they say only a very tiny percentage of their customers ever visit them), the queues in Cyprus can be enormous. Because of the high percentage of customers visiting their own (or another) branch and because the staffing has been cut significantly. There are few Tellers or senior staff on duty at any time.

  • Didier Ouzaid

    So banks are conservative because people are conservative. How convenient. Dark ages perpetuation? Show and prove customers that any cost cutting would be passed on to them, maybe they’d be on board. Or maybe not, banks wont do that anyway.

    ‘They prefer face-to-face interaction with bank workers, hence the large number of bank workers and branches”.’

    Im surprised most of the people even have the time to go visit those branches. What do they do, take half a day off? Maybe (just maybe) spreading each employee workload onto regular business working hours as well as getting rid of antiquated processes would help streamline the whole thing, if social interaction is what everybody cares about. But ‘regular hours’ would probably mean ‘double wage’ for most of those unionized employees.

  • Mist

    And highest paid pro rata then. Cyprus leads europe in pay for the downtrodden bank workers, a positive hub.

    • Evergreen

      Yes

  • Cydee

    “.. They prefer face-to-face interaction with bank workers, hence the large number of bank workers and branches”.
    Don’t we all. I hope Cyprus doesn’t go the way of UK where so many smaller towns have lost their local bank.

  • Kevin Ingham

    I was back in the UK last week and went into a UK bank for the first time in 8 years. Holy mackerel, it was unrecognisable- it had changed so much much in that period, but I was in and out in no time at all. No queue, no pay in slip, deposited a cheque with my bank card and pin in about 30 seconds

    Modern banks are part of a modern economy- if you don’t have functioning modern banks you are falling behind the rest of the world on a continual basis (whether you like it or not)

  • hornet

    queuing in the bank for 45′ to pay the electricity or telephone bill…. too many people in CY with too much time to kill…